We understand that occasionally, refunds may be required due to cancellations or changes. As such we make it easy for you to handle refunds with two options.
No Refunds: Set a no-refund policy for your event. When implementing such a policy, please communicate clearly to your guests beforehand.
Process Refunds Manually: Handle refunds yourself. Almabase does not have a built-in mechanism to initiate refunds directly yet. Instead, you will have to
Refund from your payment account
Update the guest's registration info on Almabase
If you select 'process refunds manually,' both you and the attendee get an email for applicable refunds upon cancellation or edits. Follow the instructions to manually refund and update the event registration.
Here's how you can do it manually
Step 1: Initiate Refund from Payment Account
Go to your payment account linked with the event.
Start the refund process using your chosen payment gateway, like BBMS, PayPal, or Stripe.
Step 2: Inform the Guest
After successfully processing the refund, send a notification to the guest.
Provide all needed details and confirmations related to the refund.
Step 3: Update Registration in Almabase
Navigate to the Guest Manager tab for the specific event.
Locate the guest's registration under the "Won't be attending" section.
Click on "Edit Refund" and input the refunded amount.
For any further questions or assistance, please contact us at help@almabase.com or through the Intercom Chat 💬. We are here to assist you! 😄