In this article, we'll understand in detail the reasons why someone's reply email is not delivered. Below listed are some of the common scenarios.

  • The conversation was closed/archived.

  • Your email/the recipients' email was not identified.

  • Your account is pending approval on the platform.

The conversation was closed/archived.

This situation arises only between a Mentor and a Mentee. If either one has ended the conversation, then the responders' email will not go through.


To resolve this issue: The user will have to re-start their mentorship program with that particular mentor or mentee.

Your email/the recipients' email was not identified.

The person who is replying to your email does not have an account on the alumni website. Our back-end mailing servers cannot identify and authorize the person's email address. Due to this, the servers will block the email from being delivered.

To resolve this issue: Create a new record on the platform and add the person's (who is replying) email address and save the record. Or if there is already a profile for this person, just add this email address to their profile.

Your account is pending approval on the platform.

In this case, the person replying has registered/signed up to the alumni website but is currently under pending approval - registration status.

To resolve this issue: Approve the person account either from the Data Studio or the All Users Page.


Please write to us at help@almabase.com or through the Intercom Chat Bubble if you have any questions.

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