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Request for More Information
Request for More Information

Step-by-step overview on the process a user & the admin goes through when requesting for more information.

Sweta Kumari avatar
Written by Sweta Kumari
Updated this week

When a user signs up for the alumni platform but fails to provide enough information for the admin to be sure if the user is a valid member of the community, admins can request for more information from the user by following these two simple steps.

Step 1 - Head to Data Studio and select the user

Open the data studio from the Admin panel and search for the user by their name or email address. To select the user, mark the checkbox next to the user's name πŸ‘‡.

Step 2 - Request more information

Once you select the user, you can request for more information from the Admin Actions > Account Access > Request More Info πŸ‘‡

What happens after the admin clicks on the button?

The user is then sent the below-automated email.

This email can be edited from Settings ➑ Platform Settings ➑ System Emails Setup. Look for subject line "{{school_name}} - Unable to verify your account"

PRO TIP: Customize this email according to additional information you'd require to approve the users' access.

Where can the admin see the additional information sent by the user?

The reply email (by user) is sent to the platform's Primary Communication Reply Email Address which you can see in the homepage footer under the contact section.

What's next?

If the admin is satisfied with the information provided, they can approve the users' access from the Data studio or All Users page.

What can the admin do if the additional information provided is incorrect and the user is not part of the community?

The admin can "block access" if the additional information doesn't fulfill the criteria for approval.

Please write to us at or through the chat bubble πŸ’¬ if you have any questions. πŸ˜„

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