Almabase sends notification emails to inform you of events such as test emails, form submissions, event registrations, and file exports. You will also receive an email with a single-use code when you need to verify your identity for security purposes.
If you notice that you're not receiving Almabase emails, follow the troubleshooting steps below to confirm that your Almabase notifications, email inbox, and allow listing settings are correct.
Check your email inbox settings
Based on the email client you're using, you may need to update certain settings to ensure emails from Almabase aren't getting filtered out of your inbox.
If you're expecting to receive a notification, or OTP verification email from Almabase and nothing appears in your inbox, check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.
If you're using Microsoft Outlook, you can follow the steps below to confirm that Almabase emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it.
Release quarantined Almabase emails in your Outlook inbox or Office 365 account
Office 365 and Outlook may quarantine Almabase notification emails automatically. To fix this issue, you should check your quarantined messages and release any Almabase emails from quarantine. Navigate to the Quarantine section in your Office 365 Security and Compliance Center, then follow these instructions to move any Almabase emails back to your inbox.
Move Almabase emails into your Focused Inbox in Microsoft Outlook
If you've enabled Focused Inbox for Microsoft Outlook, it's possible that Outlook may be filtering out emails from Almabase. To fix this issue, you can follow these steps in Microsoft's documentation.
Set up allowlisting
If you've confirmed your email client isn't filtering Almabase emails, then you may need to work with your IT team to update your allowlist or add Almabase as a "safe sender". If you're using a free email provider such as Gmail, you can find allowlisting instructions in their help documentation.
Allowlist Almabase email addresses
The following is a complete list of email addresses Almabase uses for internal email notifications:
Note: Especially for OTP emails, follow these instructions by MS Outlook to add an address as a safe sender
Also, add accounts@[your Almabase email processing domain]
Please reach out to email@example.com to get your email processing domain.
For e.g., If your Almabase platform is hosted on subdomain.example.org and the email processing domain is subdomain.example.org, then the sender firstname.lastname@example.org must be added to the allowlist.
Allowlist Almabase IP addresses
Add the following email sending IP addresses to your network-level allowlist to ensure that all of Almabse's in-app communications get delivered by your company's server.
22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168
Reach out to email@example.com in case none of this works out.