At Almabase, we understand that event registrations may occasionally require refunds due to cancellations or changes. In this article, we will explain how refunds work for event registrations on Almabase and provide you with the necessary steps to process a refund manually.
Almabase offers two options regarding refunds for event registrations 👇
No Refunds: You can choose to have a no-refund policy for your event. This means that once a guest registers and pays for the event, the amount is non-refundable. If you select this option, please make sure to communicate the policy clearly to your attendees beforehand.
Process Refunds Manually: With this option, you have the ability to process refunds for event registrations manually. However, please note that Almabase does not provide a built-in mechanism to initiate refunds directly. Instead, you will need to refund the amount from your payment account and update the guest's registration information on Almabase.
If you choose 'process refunds manually' as the refund setting for your event and someone cancels or edits their registration, you and the user will receive a notification email informing you that a refund is applicable. Once you receive the email, you can follow these steps to refund the amount and update the registration for the event.
Step 1 - Refund from Payment Account
Use your payment account associated with the event to initiate the refund. This could be a payment gateway, such as BBMS, PayPal, Stripe, or any other payment processor you have integrated with Almabase.
Step 2 - Notify the Guest
Once the refund has been processed successfully, communicate with the guest to inform them about the refund status. Provide them with any necessary details or confirmation regarding the refund.
Step 3 - Update Registration on Almabase
Navigate to the Guest Manager tab for the event in question and locate the guest who received the refund. You'll find the registration under the 'Won't be attending' section.
Update their registration information to reflect the refund status by clicking on the Edit Refund button and entering the amount that was refunded to the user.
This will help you keep track of the refunded registrations and maintain accurate records.
If you need any support with refunds, please don't hesitate to reach out to us at firstname.lastname@example.org