FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Almabase partner institutions

Sarita Markande avatar Jishin avatar Naveen avatar
34 articles in this collection
Written by Sarita Markande, Jishin, and Naveen
Users, Profiles and Registration

How do I sign-up on the platform?

Jishin avatar
Written by Jishin
Updated over a week ago

What is the process a user goes through on the platform while signing up?

Naveen avatar
Written by Naveen
Updated over a week ago

Can I change my email after signing up?

How to change the email address on which you receive emails from the platform
Jishin avatar
Written by Jishin
Updated over a week ago

How do I edit the details on a profile?

Updating your own profile information, and editing the details on your alumni profiles.
Jishin avatar
Written by Jishin
Updated over a week ago

An alumni is trying to register, but hasn’t received an email confirmation link

Resend the email confirmation link or check junk email if you can't find the confirmation link that comes to your email
Jishin avatar
Written by Jishin
Updated over a week ago

How do I make someone an administrator? What are the different levels of admin permissions?

How to make someone else an admin - and granting this access to specific modules
Jishin avatar
Written by Jishin
Updated over a week ago

What is the difference between All Registered Users and Verifications ?

Jishin avatar
Written by Jishin
Updated over a week ago

What is listed under Unsubscribed users?

Who are the people listed under Unsubscribed users. Opting out of emails
Jishin avatar
Written by Jishin
Updated over a week ago

Can I change someone's role from 'Student' to 'Alumni'?

How to change the role or affiliation of a user (Student, Alumni, Staff etc.)
Jishin avatar
Written by Jishin
Updated over a week ago

On the registration page, can the range be increased for values in year of graduation?

Naveen avatar
Written by Naveen
Updated over a week ago