FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Almabase partner institutions

33 articles in this collection
Written by Jishin and Naveen
Users, Profiles and Registration

How do I sign-up on the platform?

Written by Jishin
Updated over a week ago

What is the process a user goes through on the platform while signing up?

Written by Naveen
Updated over a week ago

Can I change my email after signing up?

How to change the email address on which you receive emails from the platform
Written by Jishin
Updated over a week ago

How do I edit the details on a profile?

Updating your own profile information, and editing the details on your alumni profiles.
Written by Jishin
Updated over a week ago

What are the different levels of administrative access? How do I change this for a user?

How to make someone else an administrator - and restricting this access only to specific modules
Written by Jishin
Updated over a week ago

An alumni is trying to register, but hasn’t received an email confirmation link

Resend the email confirmation link or check junk email if you can't find the confirmation link that comes to your email
Written by Jishin
Updated over a week ago

What is the difference between All Registered Users and Verifications ?

Written by Jishin
Updated over a week ago

What is listed under Unsubscribed users?

Who are the people listed under Unsubscribed users. Opting out of emails
Written by Jishin
Updated over a week ago

Can I change someone's role from 'Student' to 'Alumni'?

How to change the role or affiliation of a user (Student, Alumni, Staff etc.)
Written by Jishin
Updated over a week ago

On the registration page, can the range be increased for values in year of graduation?

Written by Naveen
Updated over a week ago