Understanding Records vs. Users
A "record" represents a person's profile on our platform, while a "user" is someone who has registered or signed up and linked themselves to a specific record.
Dive deeper into the differences between Users and Profiles here.
A record can primarily be archived. However, if a record is connected to a user (a registered record), it can also be permanently deleted.
Archiving a Record
Step 1: Accessing Data Studio
Navigate to the "Data Studio."
Highlight the records you wish to archive.
Step 2: Archiving Selected Records
Head to "Admin Actions."
Choose "Record Status" and then select "Archive Records."
💡Tip: You can archive both registered and unregistered records from this section.
Deleting a User
If you're using the Old Admin Navigation:
Step 1: Finding the User
Visit "All Users.
Search for the user you intend to delete.
Step 2: User Deletion
Highlight the user's name.
From the dropdown menu, pick "Delete selected Users."
For those on the New Admin Navigation:
Step 1: Accessing User Reports
Navigate to "Reports" and then select "Pending user approvals."
Step 2: User Deletion
Highlight the user's name.
From the dropdown menu, pick "Delete selected Users."
For further assistance or any queries, please write to us through the Intercom Chat bubble 💬. We're here to help! 😄