How to activate "donor covering transaction fees" on your platform?
Reach out to your account manager or firstname.lastname@example.org to enable this feature for your platform.
You will then see the option to do the necessary setup.
How to set up transaction fees to be covered?
Once the activation is done, you will see the option to enable the donor to cover charges in your campaign page settings.
Turn the toggle ON —
You won't be able to turn it ON if the Fixed and Percentage charges associated with the payment gateway are not set.
Click on Go to settings, and input the Fixed charge and Percentage charge associate with the payment gateway, and click on Save.
NOTE: It is advised not to check on the Recalibrate box, as it could change all the previous gifts received.
How does the payment page look to the Donor once the setup is done?
Reach out to us at email@example.com in case of any queries.