I want to add Recurring Payment as an option on our Giving Campaign? How can I do that?

Currently, we support recurring payments only with the Stripe Payment Account.

Once you've integrated Stripe with Almabase, you will find a toggle to enable monthly recurring payments for your Giving Campaign.

NOTE: Payment Accounts we support and Stripe Set-Up Instructions.

How can I determine if a gift made is a one-time gift/payment or a recurring gift/payment?

Under the GIFTS tab, search for the gift you want to find this information for. Hover over the donor name, and you'll see a "view details" button, click on it, and a gift detail sidebar should show up on your screen.

On the top, under the gift amount, you'll see if the gift is a one-time payment or a recurring payment.

An alum wants to stop his recurring gifts; how can I cancel his recurring payments/gifts?

You cannot stop recurring gifts/payments on Almabase; this can only be done through your Stripe Account dashboard. Here's a HELP ARTICLE by Stripe, which gives you instructions on canceling recurring payments/gifts.

If a donor pledges a monthly donation, will the system trigger an email every month notifying the donor about the monthly contribution?

Yes, the system triggers an email every month letting them know about that monthly contribution.

The gifts that were made before the campaign was live, will that show up on the count-down giving page?

No, these gifts will not be displayed on the countdown page. It will directly reflect on the goal progress bar once the campaign goes live. 

I made test payments on my actual giving campaign page, and I want them removed/deleted before the campaign starts. How can I do that?

Under the GIFTS tab, search for the test gifts that you have made. Hover over the gift, and you'll see a "view details" button. Click on the button, and a gift detail sidebar should show up on your screen.

Click on the Edit Gift option, and you'll be redirected to an edit gift page. On this page, scroll down to the Attribution section and change the Giving Page for this test gift, and hit on the save gift button.

NOTE: First, create a test Giving Page and then carry out the above steps mentioned.

I was looking to redirect donors on Almabase to the fundraising page on our main school website. Is there a way I can make this happen? Such that when users click on a button, they are sent to our main website?

Yes, you can redirect donors to the main website. To set this up, add a link to your fundraising (main website) to the "redirect users to an external URL when making a gift" field under Other settings and hit on save changes. 

We have a few sponsors for our giving campaign and want to display them on the Giving page. Can you tell me how I can set that up? 

You can add your sponsors to the "description" field under the landing page details section. It is a rich-text field that can add an image, attach a video or hyperlinks words, etc. Below are examples of some of our partner schools that have used this field to display their sponsors

Is there a way I can edit the gift amounts?

Yes, you can edit the gift amounts. The steps on how to edit them are mentioned HERE.

Do you have a mock payment account and card details? So that I can test our giving page setup? 

Yes, reach out to us at help@almabase.com. We will set up a test stripe account on your website; you can use the below mock credit card details to test the donor giving experience. 

Card Details:
Card Number: 4242 4242 4242 4242
Expiry: Any future date
CVV: Any random number

Are tax exemption certificates automatically generated once a donor has made a gift/payment?

No, currently, we do not generate any tax exemption certificates. We've observed most of our partner schools using the Thank You email that goes out to the donors as a tax exemption certificate. 

NOTE: This email will be listed on the automated email list; reach out to us at help@almabase.com if you cannot find it.


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