Currently, we support recurring payments with BBMS and the Stripe Payment Account. Once you've integrated BBMS or Stripe with Almabase, you will find a toggle to Enable monthly pledge and Enable yearly pledge (available only for BBMS) for your Giving Campaign.

Under the GIFTS tab, search for the gift you want to find this information for. Hover over the donor's name, and you'll see a "view details" button, click on it, and a gift detail sidebar should show up on your screen.

At the top, you'll see if the gift is a one-time or recurring payment under the gift amount.

Yes, the system triggers an email every month letting them know about that monthly contribution.

No, these gifts will not be displayed on the countdown page. It will directly reflect on the goal progress bar once the campaign goes live.

You can do that by moving the gifts to a Test giving page. Under the GIFTS tab, search for the test gifts that you have made. Hover over the gift, and you'll see a "view details" button. Click on the button, and a gift detail sidebar should appear on your screen.

Click on the Edit Gift option, and you'll be redirected to an edit gift page. On this page, scroll down to the Attribution section and change the Giving Page for this test gift, and hit on the save gift button.

NOTE: First, create a test Giving Page and then carry out the above steps.

Yes, you can redirect donors to the main website. To set this up, add a link to your fundraising (main website) to the "redirect users to an external URL when making a gift" field under Other settings and hit on save changes.

To remove the login option, go to the events/giving page's setting page. Under Other Settings turn on the toggle "Detach from engagement platform".

For Online Gifts, the gift amount cannot be edited. However you can edit the gift amount for offline gifts. More details on the process can be found here.

Card Details:
​Card Number: 4242 4242 4242 4242
Expiry: Any future date
CVV: Any random number

No, currently, we do not generate any tax exemption certificates. We've observed most of our partner schools using the Thank You email that goes out to the donors as a tax exemption certificate.

NOTE: To update the thank you email for a specific campaign, head to the individual campaign in question. Page settings > Other Settings > Edit Thank you Email.

On the admin panel, Navigate to Reports > Gift dashboard > Gift settings, you'll find all the fields displayed on the pre-payment form. Here you will have control over if you'd like to hide the address field or mark it as mandatory or optional.

Note: This will be applied across all the giving pages and if marked Hide from Donor, the specific field will not be displayed on the pre-payment form of any giving page.

You can hide the individual gift amounts shown on the leaderboard from the campaign settings page. Under the Leaderboards section, click the leaderboard for which you would like to hide the individual gift amounts. On the sidebar, choose "Donor names only" for the field What would you like to show? to hide the individual gift amounts.

Yes, the generosity tab displayed on the Leaderboard can be removed.

To remove this, click on the leaderboard for which you would like to remove the generosity tab and toggle off "Display generosity ranking" and Hit on save changes.

You cannot change the minimum donation amount to $20.20. You can change the minimum donation amount for a giving campaign to any whole number but you can't change the value to an amount with a decimal digit.

The uploaded logo will substitute the default school logo for this giving page. Once the changes are made to the logo, it will be displayed on your Giving page as shown in the screenshot below.

You can delete a giving page from the Other Settings section on the campaign settings page. In this section, you'll find a Delete Page button allowing you to delete the page created by mistake.

NOTE: Giving pages cannot be deleted once they have completed the associated donations. This is restricted because deleting these pages can lead to a loss of data.

Yes, we can add email addresses to receive gift notifications from all campaigns. Reach out to us at help@almabase.com with the email address on which you'd like to receive the notification, and we'll set it up for you.

No the email doesn't automatically go out even though you see a Resend Email option. If you wish to send a thank you email for offline gifts, you will have to manually click on Resend Thank You Email for all the donors.

You may consider adding the information 'Thank You email sent' under the Note for all offline gifts to keep track of this.

All payment gateways support decimal values for one-time gifts. E.g., $34.16

Recurring gifts are supported only by Stripe and BBMS currently. However, only BBMS allows donors to make recurring gifts with exact values.

Yes, it is possible to edit the Thank You email for all the Giving pages at once instead of doing it individually for each page. Here's how you can do it:

Head to Settings ➡ System emails setup in the new navigation or search for Automated Emails on the old navigation.

On the Automated System Email page search for the email - Giving: Thank you emails (to donor) with subject - Thank you for your gift.

You can make edits to this email to reflect on all the Giving page Thank You emails. Make sure to not edit any merge tags or conditional codes.

Yes, it is possible to obtain an export for the Influencer report with details. However, there is no direct way to access this from the Giving page; instead, it is available through the Engagement Studio.

Currently, Almabase does not support giving soft credits to spouses and family members directly. However, after gifts are synced to RE (Raiser's Edge), soft credit is automatically assigned to the spouse or family if that setup is configured in RE. For more details, please refer to this article.