I want to add recurring payment as an option on our Giving Campaign. How can I do that?
Currently, we support recurring payments only with the Stripe Payment Account.
Once you've integrated Stripe with Almabase, you will find a toggle to enable monthly recurring payments for your Giving Campaign.
How can I determine if a gift made is a one-time gift/payment or a recurring gift/payment?
Under the GIFTS tab, search for the gift you want to find this information for. Hover over the donor's name, and you'll see a "view details" button, click on it, and a gift detail sidebar should show up on your screen.
At the top, you'll see if the gift is a one-time or recurring payment under the gift amount.
An alum wants to stop his recurring gifts; how can I cancel his recurring payments/gifts?
You cannot stop recurring gifts/payments on Almabase; this can only be done through your Stripe Account dashboard. Here's a HELP ARTICLE by Stripe, which gives you instructions on canceling recurring payments/gifts.
If a donor pledges a monthly donation, will the system trigger an email notifying the donor about the monthly contribution every month?
Yes, the system triggers an email every month letting them know about that monthly contribution.
Will the gifts made before the campaign went live show up on the count-down giving page?
No, these gifts will not be displayed on the countdown page. It will directly reflect on the goal progress bar once the campaign goes live.
I made test payments on my actual giving campaign page and want them removed/deleted before the campaign starts. How can I do that?
Under the GIFTS tab, search for the test gifts that you have made. Hover over the gift, and you'll see a "view details" button. Click on the button, and a gift detail sidebar should appear on your screen.
Click on the Edit Gift option, and you'll be redirected to an edit gift page. On this page, scroll down to the Attribution section and change the Giving Page for this test gift, and hit on the save gift button.
NOTE: First, create a test Giving Page and then carry out the above steps.
I was looking to redirect donors on Almabase to the fundraising page on our main school website. Is there a way I can make this happen? Such that when users click on a button, they are sent to our main website.
Yes, you can redirect donors to the main website. To set this up, add a link to your fundraising (main website) to the "redirect users to an external URL when making a gift" field under Other settings and hit on save changes.
We have a few sponsors for our giving campaign and want to display them on the Giving page. Can you tell me how I can set that up?
You can add your sponsors to the "description" field under the landing page details section. It is a rich-text field that can add an image, attach a video or hyperlinks words, etc. Below are examples of some of our partner schools that have used this field to display their sponsors
Is there a way I can edit the gift amounts?
Yes, you can edit the gift amounts. The steps on how to edit them are mentioned HERE.
Do you have a mock payment account and card details? So that I can test our giving page setup?
Yes, reach out to us at firstname.lastname@example.org. We will set up a test stripe account on your website; you can use the mock credit card details below to test the donor's giving experience.
Card Number: 4242 4242 4242 4242
Expiry: Any future date
CVV: Any random number
Are tax exemption certificates automatically generated once a donor has made a gift/payment?
No, currently, we do not generate any tax exemption certificates. We've observed most of our partner schools using the Thank You email that goes out to the donors as a tax exemption certificate.
NOTE: This email will be listed on the automated email list; reach out to us at email@example.com if you cannot find it.
How can I hide the address fields on the pre-payment form?
On the admin panel, search for Gift Settings (admin panel > giving > gift settings) on this page you'll find all the fields displayed on the pre-payment form. Here you will have control over if you'd like to hide the field or mark it as mandatory or optional.
Note: This will be applied across all the giving pages and if marked Hide from Donor, the specific field will not be displayed on the pre-payment form of any giving page.
The leaderboard is currently displaying individual gift amounts which I do not want to be displayed, how can I hide that?
You can hide the individual gift amounts shown on the leaderboard from the setting page of the giving campaign. Under the Leaderboards section, click the leaderboard for which you would like to hide the individual gift amounts. On the sidebar, toggle off "show gifts instead of tributes" to hide the individual gift amounts
Can the generosity tab be hidden from the Leaderboard section?
Yes, the generosity tab displayed on the Leaderboard can be removed.
You can reach out to us at firstname.lastname@example.org to remove this. We can edit this from the backend and hide the generosity tab on the campaign page.
I want to change the minimum donation amount to $20.20. Can that be done?
I'm afraid you cannot change the minimum donation amount to $20.20. You can change the minimum donation amount for a giving campaign to any whole number but you can't change the value to an amount with a decimal digit.
To do this, you can select the Payment Account you have added to your giving campaign, and on the side window that appears, scroll down to the Minimum Donation Amount field. Here you can add the amount of your choice as the minimum donation amount.
How do I change the logo on the Giving page?
The logo for a giving page can be edited from the "Branding Tab" of the "Site Settings Page" (Refer Image Below):
Once the changes are made to the logo, it will be displayed on your Giving page as shown in the screenshot below.
How do I delete a giving page that I created by mistake?
You can delete a giving page from the Other Settings section on the admin's side of the giving page. In this section, you'll find a Delete Page button allowing you to delete the page created by mistake.
NOTE: Giving pages cannot be deleted once they have completed the associated donations. This is restricted because deleting these pages can lead to a loss of data.
Can one of the admins receive notifications regarding new gifts across all giving campaigns on Almabase?
Yes, we can add email addresses to receive gift notifications from all campaigns. Reach out to us at help@almabase with the email address on which you'd like to receive the notification, and we'll set it up for you.