Once an email is labeled as bounced or invalid, Almabase will cease to send emails to that address. To trigger further sending attempts, the only option is to reset the email's status.
Tip: To quickly find records that need a status reset, open any communication group and click "View Members." Use the "Won't receive" tab to see members with delivery issues, and click "Export non-deliverable" to download the list. This gives you the exact records to look for in Data Studio. Learn more about filtering group members.
Step 1: Navigate to Data Studio
Go to Data Studio.
Step 2: Reset the Email Status
Select the records for which you wish to reset the status.
Go to “Admin Actions” > “Communication Center” > “Reset Email Status”.
Click on “Reset Email Status”.
Note: Only emails with 'Soft Bounced' or 'Invalid statuses can be changed.
Other statuses are auto-updated based on validity and user actions
E.g. An email's status goes to "Contactable" from "Unknown" upon its first delivery.
Step 3: Verify the Update
Refresh the data studio page to verify the updated status.
Look for the "Email Status" column. It should be updated to "Unknown" for the selected records.
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