Updating an email status is required when:

  • A user has requested to unsubscribe from receiving any communication or

  • The admin wants to remove an email address from receiving any communication.

  • An email address is bounced and you want to reset the email status for the system to attempt sending emails again.

Unsubscribing a constituent from all communication

Step 1 - Select the records on the data studio

Go to data studio, and select the records that you wish to unsubscribe.

Step 2 - Unsubscribe the record

  • Go to Admin Actions » Communication Center » Unsubscribe from communication

  • Click on Unsubscribe from all communication.

Step 3 - Verify the update

Refresh the data studio page to verify the updated preference. Look for the column "Can Email". It should be updated to "Denied by Admin" for the selected records.

Note: The column "Can Email" captures the email communication preference for a user.

If the user himself unsubscribes then it says "Denied by Self".


Resetting the email status

Step 1 - Select the records on the data studio

Go to data studio, and select the records for which you wish to reset the status.

Step 2 - Unsubscribe the email address

  • Go to Admin Actions » Communication Center » Reset Email Status

  • Click on Reset Email Status

Step 3 - Verify the update

Refresh the data studio page to verify the updated status. Look for the column Email Status. It should be updated to "Unknown" for the selected records.

Understanding which email statuses can be changed

  • The only options to update an email status are either unsubscribing or resetting the status from bounced to Unknown.

  • Other email statuses are auto-updated based on the validity of the email address and user actions.
    For example:- Status for an email address is auto-updated from Unknown to Contactable as soon as the first email is successfully delivered.

  • The email addresses with the status Soft bounced or Hard bounced can only be updated to Unknown.

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Reach out to us at help@almabase.com in case of any queries.

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