Understanding the Email Status

See what are the different email status and what it means

Sweta Kumari avatar
Written by Sweta Kumari
Updated this week

Each email address for a record is associated with an Email status that specifies the validity of the address.

Here are the different email statuses and what it means —


No Email has been sent to this email address. By default, all new email addresses will have this status until an email is sent to them.


One or more emails were delivered successfully to this address.

Hard bounced:

Email delivery was attempted but was not delivered because:
- The email address is invalid
- The email addresses don’t exist.

Soft bounced:

Email delivery was attempted, the email address was valid and the email message reached the recipient’s mail server. However, it bounced back because:
- The mailbox was full (the user is over their quota)
- The server was down or a temporary issue with the email exchange server.
- The message was too large for the recipient’s inbox
- Firewall restriction

Marked spam:

The email was delivered but was marked as spam by the user.


The email id associated with the profile is invalid (invalid email format) or the email domain is invalid (does not have MX record associated with email domain).

Please do not hesitate to write us at help@almabase.com for any questions regarding these statuses or to get more details on how it works.

Did this answer your question?