Requesting for More Information

Learn how both users and admins can request and provide additional information during the verification process.

Basudha Sakshyarika avatar
Written by Basudha Sakshyarika
Updated over a week ago

When a user signs up for the alumni platform but does not provide sufficient information for the admin to verify their community membership, admins can request more information from the user through a straightforward process.

Step 1: Locate the User in Data Studio

  1. Access the Data Studio through the Admin panel.

  2. Search for the user by their name or email address.

  3. To select the user, mark the checkbox next to the user's name πŸ‘‡.

Step 2: Request Additional Information

Once the user is selected, request more information by navigating to Admin Actions > Account Access > Request More Info

Step 3: User Notification

  1. The user receives an automated email like the one below:

  2. This email's content can be customized from Settings > Platform Settings > System Emails Setup.

  3. Look for the subject line "{{school_name}} - Unable to verify your account."

Pro Tip: Customize this email to specify the additional information required for account approval.

Step 4: Admin's View

The reply email from the user is sent to the platform's Primary Communication Reply Email Address, which can be found in the homepage footer under the contact section.

Step 5: Admin Approval

If you are satisfied with the information provided, you can approve the user's access from the Data Studio or the All Users page.

Step 6: Handling Incorrect Information

If the additional information does not meet the approval criteria, you have the option to "block access."

For any further questions or assistance, please contact us at or through the Intercom Chat πŸ’¬. We are here to assist you! πŸ˜„

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