Overview
Point of Sale (POS) devices are now supported in Almabase to streamline on-site payment collection for event registrations. This feature enhances efficiency by enabling secure and fast payments directly through card readers, reducing manual input and improving the experience for both admins and attendees.
This feature is available exclusively for Events Pro/Advanced Clients using Blackbaud Merchant Services (BBMS)
Not an advanced customer yet? Click here to learn more.
Prerequisites
Payment Terminal devices are available to purchase through the Blackbaud Merchant Services Web Portal. Purchase BBPOS WisePOS E and connect through your BBMS account. The Verifone® P400 is no longer supported.
We currently only support the BBPOS WisePOS E™ in the United States and Canada.
After you receive your device, you must register it through the web portal under Terminal Devices, Register terminals.
Refer to Blackbaud's setup guide for instructions.
How to Set Up POS in Almabase
Step 1: Access Event Settings
On the admin panel, navigate to Tools > Events from the left-hand menu.
Step 2: Configure Payment Settings
Select the event you want and in the event settings, go to the Payments section and select your BBMS live ament gateway.
Once done, you'll see the option "Accept in-person payments with terminal devices". Click on "Connect terminal device".
Step 3: Select POS Devices
From the dropdown, select the POS device(s) connected to your BBMS account.
Save the settings to apply the changes.
Note: You can add and select multiple POS devices.
How It Works During Registration
The guest approaches the registration desk.
Admin or volunteer enters the guest’s details into the registration form.
Payment is processed securely through the POS device.
Once payment is confirmed, the guest receives their registration kit.
Note: Only admins can see the option to "Pay with terminal device" through the "Record a payment" button. The guest/user only sees and has access to the "Pay" button.
FAQs
Q1. What happens if there is no internet connection?
A1. POS devices do not allow offline payment processing leading to failed transactions.
Q2. Can I use multiple POS devices for a single event?
A2. Yes, you can assign multiple devices to a single event. Admins must select the device during payment collection.
Q3. What information is required to connect a POS device?
A3. You need a BBPOS WisePOS E device linked to your BBMS account. The device must be registered and active before use.
Troubleshooting the POS
Refer to Blackbaud’s POS Troubleshooting Guide for resolving device-specific issues.
Consult the BBPOS WisePOS E Product Sheet for hardware-related concerns.