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Understanding Sender Email Address changes in Communication Center Dispatches
Understanding Sender Email Address changes in Communication Center Dispatches

Learn more about why we adjust sender email addresses for Communication Center emails.

Sarita Markande avatar
Written by Sarita Markande
Updated over a month ago

Sending an email through the Communication Center might result in the sender's email appearing differently, like changing from 'jdoe@gmail.com' to 'john-doe@alumni.yourschool.org.'

This isn't a mistake; it's a purposeful step to make sure your emails don't get stopped as spam or seen as fake.

Here are the reasons for using a school-related email instead:

  1. Passing the DMARC Test: Emails need to look like they're coming from the right place to get through spam filters. By sending from an email that matches the school domain, we make email servers trust the email more.

  2. Protecting Personal Info: This way, John Doe's real email isn't given out to everyone, keeping his inbox safe from strangers.

  3. Email Tracking: Changing the email also means we can later track how many people answer these emails, which helps understand how are people engaging.


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