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Configuring the Sender Email Address for Automated Emails
Configuring the Sender Email Address for Automated Emails

Learn more about adjusting sender and reply-to addresses for automated communications.

Sarita Markande avatar
Written by Sarita Markande
Updated over a week ago

Automated emails, like verification and password reset notices, use system-defined sender addresses. To ensure replies to these emails reach the correct department, you'll need to set the following:

  1. Primary Communication Sender Name โ€” the name appearing to the receiver (e.g. MySchool Alumni Office)

  2. Primary Communication Sender Email Username โ€” the local part of the sender's email (e.g. Accounts)

  3. Primary Communication Reply Email (Reply To) โ€” the email address for receiving replies (e.g.

  4. Email Processing Domain โ€” the domain part of the sender's email (e.g.

Hence users will see emails from: MySchool Alumni Office ( and replies sent to: are forwarded internally to

To update these settings, navigate to the "Site Settings" in the Admin Panel.

Note: The primary communication ID appears in your site's footer.

Please write to us at or through the Intercom Chat ๐Ÿ’ฌ if you have any queries or concerns๐Ÿ˜„.

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