Automated emails, like verification and password reset notices, use system-defined sender addresses. To ensure replies to these emails reach the correct department, you'll need to set the following:
Primary Communication Sender Name — the name appearing to the receiver (e.g. MySchool Alumni Office)
Primary Communication Sender Email Username — the local part of the sender's email (e.g. Accounts)
Primary Communication Reply Email (Reply To) — the email address for receiving replies (e.g. johndoe@yourschool.org)
Email Processing Domain — the domain part of the sender's email (e.g. alumni.yourschool.org)
Hence users will see emails from: MySchool Alumni Office (accounts@alumni.yourschool.org) and replies sent to: accounts@alumni.yourschool.org are forwarded internally to johndoe@yourschool.org.
To update these settings, navigate to the "Site Settings" in the Admin Panel.
Note: The primary communication ID appears in your site's footer.
Please write to us at help@almabase.com or through the Intercom Chat 💬 if you have any queries or concerns😄.