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Other FAQs

Find out about commonly asked questions around the various features we have.

Sarita Markande avatar
Written by Sarita Markande
Updated over a week ago

Can the font be changed?

Yes, font changes only apply to the Online Community platform. Contact to switch to any Google-supported font.

Does address verification happen whenever someone updates it?

No, our system doesn't verify addresses.

How are deceased alumni handled?

You can upload deceased alumni. Email details (deceased status (Y/N), Date of Death) to They will be flagged as 'deceased' in the directory and won't receive emails.

Can new degree values be added?

Yes, site admins can add new degrees. Read more here.

How to manage duplicates?

Use the duplicate finder tool in the admin panel > Members > Duplicates. Regular merging is advised. Read more here.

Can interests be updated?

Yes, email the updated list to

How to remove mentors?

  1. Navigate to "User Management".

  2. Then to "Mentorship".

  3. Select the mentors you wish to remove.

  4. Choose "Delete selected mentor" from the drop-down menu.

  5. Click "Proceed."

How to insert an Excel table on a page?

Copy the Excel table directly into the page editor. Note that content formatting won't carry over and must be adjusted manually in the editor.

How to delete registered profiles from Data Studio?

Registered profiles can't be deleted directly from Data Studio. Here's how you do it instead:

  1. Go to Reports > Pending user approvals on the admin panel.

  2. Change the registration status to "All."

  3. Select the user you wish to delete.

  4. Choose “Delete selected user” from the dropdown.

  5. Confirm your decision.

Can users sign up with LinkedIn, FB, or email?

Yes, users have the option to register using LinkedIn, Facebook, or their email address.

What data is synced when registering via Facebook or LinkedIn?

When users sign up with supported social media channels, their Name, Email Address, and Profile Picture are synced to Almabase.

Is LinkedIn employment info automatically updated on Almabase?

No, users must manually update their Almabase employment information.

What are the dimensions for metadata pictures on social media?

Metadata pictures should be 1200 x 630 pixels. For more details, visit Facebook's Developer Guide.

How to restrict feature access to specific roles?

Follow these steps:

  1. Go to the Admin panel > Settings > Access Control.

  2. Click on the "Access Control" tab.

  3. In the list of features, click on the "Edit" button next to the feature you want to restrict access to.

  4. A pop-up window will appear. In the "Memberships and Roles" section, select the roles and/or memberships that you want to deny access to this feature.

  5. Click on the "Save" button.

Note: Users with the selected roles and/or memberships will no longer be able to access the feature. If you uncheck all options, all users will have access to the feature.

How to change the favicon/logo?

Change the favicon under Site Settings > Branding. Note that the icon dimensions should be 16x16 pixels and in .ico format.

What's the maximum file size for gallery images?

The maximum image size for gallery uploads is 10 MB; larger files will trigger an error message.

How to experience and explore the site as an end-user?

In order to experience and explore the platform as a user, you can sign up on the platform using a different email ID. Then, Approve the access > Unlist the record via Data Studio so it doesn't show up on the platform to other users. It will be visible only to admins.

Not able to download Excel export files to your computer?

This may be happening because of one of these reasons:

  1. Check if any extensions are installed on the browser (Google Suite, MS Office Live): These extensions will automatically open the file in a read-only format and won't download the file to your computer. Once you remove the extensions, you can download the files to your computer.

  2. If you’re using Microsoft Edge, it won’t allow you to download Excel files. Instead, it will directly open a read-only version of the file on the Microsoft Cloud website. You can fix this by going to the Download Settings on the browser and ensuring the Open Office files in the browser toggle is turned off.

    Once the toggle is turned off, you can download the files to your computer.

  3. If you’re trying to download the file from within the Outlook app, check for any settings that block downloads and directly open a read-only version of the doc.

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