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Processing New Verification Requests
Processing New Verification Requests

Learn more on how to approve or reject verification badge requests from community members in different scenarios

Sarita Markande avatar
Written by Sarita Markande
Updated over a week ago

As an administrator, the steps involved in processing a new verification request could be different depending on two broad factors.

1. The Type of Verification Badge

  • Segment-based Verification Badges: In this case, a specific criterion is defined. Any record seeking a badge must meet this criterion first. If it doesn't, you'll need to update the record before granting the badge. (Dynamic)

  • List-based Verification Badges: These badges have no specific criterion. You just need to add the record to the ''approved list'' for that badge. (Static)

2. The Nature of the Applicant's Email

  • Email Exists in the Database: If the applicant's email already exists in your database, the application will be auto-mapped to this record. You just need to review and approve the application to add this new badge to the record.

  • New Email: If the applicant uses a new email, you'll need to first add this new email to a record, either by mapping it to an existing record or by creating a new one.

The process to reject the application is the same in both cases. You can review the form entries and hit the reject button if you feel the user is ineligible for the badge. Please note that rejecting an application does not automatically notify the user. We recommend using the "reply by email" button to send the user a message via email and then rejecting it.

The following videos walk through the steps in processing applications for a couple of different scenarios.

Part 1:

  • List-based verification badges

  • Applicant's email is already on file

Part 2:

  • Segment-based verification badges

  • The applicant's email is not on any record in your database.

To learn more about managing verification badges, click here

To learn about creating verification forms, click here

For any further questions or assistance, please contact us at or through the Intercom Chat πŸ’¬. We are here to assist you! πŸ˜„

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