There are four types of tickets that admins can choose from -
Seated ticket
Open ticket
Sponsored/Team ticket
Mandatory ticket.
Understanding the Ticket Functionalities
Mandatory Tickets
Mandatory tickets are required for every registrant — they are automatically added to the cart and cannot be removed. Use them when your event has a base fee that every registration must include, such as an entry charge, facility fee, or cover charge.
When creating a mandatory ticket, you choose how the fee applies under the "Guests allowed per ticket" setting:
One guest per ticket (default) — The ticket price is charged for every guest on the registration. If the ticket costs $10 and three guests are attending, the cart total for that ticket is $30 (3 guests × $10).
All guests on one ticket — The ticket price is charged once per registration, regardless of how many guests are included. If the ticket costs $50 and three guests are attending, the cart total for that ticket is still $50.
Example: Your school is hosting a Homecoming Dinner. You set up two mandatory tickets: -
An "Event Entry Ticket" at $10 with One guest per ticket — each guest pays $10.
A "Family Ticket" at $50 with All guests on one ticket — the $50 fee covers the entire registration, whether it's one person or five.
If Priya Patel registers with two additional guests, her cart shows: -
Event Entry Ticket: $30 (3 guests × $10)
Family Ticket: $50 (3 guests)
Total for mandatory tickets: $80
Seated Tickets
Seated tickets are reservations for an event. Registrants purchasing the ticket must specify each guest's details that need this ticket.
Admins can decide how many guests each ticket can seat. E.g. For a 'Single dinner ticket' - 1 ticket might seat one person, while a 'Table Dinner ticket' might seat, say, four people with one ticket and be priced accordingly.
If one ticket seats more than one person, tickets can be purchased only along that respective multiple. If a ticket seats 2 - you can either buy one ticket for two guests or two tickets for four guests and so on.
Open Tickets
Registrants can buy open tickets in any number they like. These are optional tickets that the registrants can choose to add to their cart.
Open tickets are widely used to sell merchandise like school t-shirts, school pennants, etc. Unlike mandatory or seated tickets, there is no restriction on the number of open tickets that can be purchased.
Note: Because open tickets can be purchased in any quantity, they are not assigned to specific guests; thus, all open tickets will be associated with the Main guest/registrant on the event exports.
Sponsored/Team tickets
Sponsored Tickets allow users to buy a ticket that admits more than one guest without specifying each guest's name at checkout.
For example, If a business is trying to sponsor a dinner table for eight guests but isn't sure about the guest's details yet, sponsored tickets will allow the user to purchase the tickets and then specify the details of the guests later.
CLICK HERE for detailed information on how Sponsored/Team tickets work
Ticket Settings
Once the ticket type is selected, you can configure the ticket from "Ticket Settings."
You can edit the following options,
How many people does each ticket admit/seat?
You can preset the number of guests that can enter/access the event with one ticket.
Set the maximum number of tickets per user.
Here, you can add the maximum number of tickets that a user (email address) can add to their cart.
Start sale on - Close sale on
Here, you can schedule the date the ticket goes live and when the ticket sale should end.
Set the maximum number of tickets available.
This enables you to limit the number of tickets available for the overall event.
Ticket Image
Upload an image of the ticket here to make it more aesthetically pleasing.
Publish Toggle
This option lets you keep the ticket in draft or listed on the ticket section during the registration flow.
Addition to Ticket Settings section
Guests allowed per ticket (mandatory tickets only) This setting controls how the mandatory ticket fee is calculated:
One guest per ticket — The buyer pays the ticket price for every guest they bring. This is the default.
All guests on one ticket — The buyer pays for one ticket only, no matter how many guests are on the registration.
Pro Tip: You can do more by adding discounts to tickets.
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