Setting Up a Domain for Your Site

Learn how to change the domain for your Almabase platform with step-by-step instructions.

Sarita Markande avatar
Written by Sarita Markande
Updated over a week ago

When you receive your Almabase site, it will initially be on the "" domain. As you prepare to launch your first program, setting up a custom domain is an essential step.

Step 1: Enter the Domain Name

  1. Navigate to Settings > Site Settings > Domain Settings.

  2. In the "Domain name" field, enter the domain you want for your site.

  3. Click "Go to domain setting page."

    *Note: Your organization's official website might be "" or "" In that case, the domain you enter in site settings could be something like "," "," or "" It cannot be a page within an existing domain, such as "" or "" Special characters like , -, _, #, etc., are not allowed.

Step 2: Get DNS records

  1. Click the "Get DNS records" button.

  2. An email with DNS settings instructions will be sent to your inbox. It will resemble the example below.

  3. View the DNS settings along with their status on the same page.

    Note: Share these instructions or forward the email to your IT team for implementation. If they have any questions, they can contact, and our team can assist.

Step 3: Validate Domain Settings

  1. After completing the DNS settings, verify by clicking "Validate Domain."

  2. If there are issues with the setup, the DNS won't validate, and an error message will appear. Your IT team should investigate and resolve any errors. Common DNS setup errors may occur.

  3. Once successfully validated, the site will migrate to the specified domain within 24 hours, and you will receive a notification via email.

Step 4: Internal DNS Settings [Optional]

  1. If your institution uses internal or on-premises DNS servers, add the DNS records mentioned in this step to ensure they are included in these DNS settings.

Step 5: IP Whitelisting

  1. Whitelist the following IPs to ensure that emails are delivered to your internal/network inboxes:

    • Website:

    • Email:,,,,,

For any further questions or assistance, please contact us at or through the Intercom Chat πŸ’¬. We are here to assist you! πŸ˜„

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