At Almabase, we are dedicated to providing excellent support and ensuring a great experience for our users. There are two primary ways to contact our support team:
Chat Bubble
Email
Chat Bubble
This feature offers two communication options:
Leave a Message: This option is ideal for general inquiries or non-urgent matters. Start a new conversation, provide details, and our team will respond promptly.
Report a Critical Issue: Use this for urgent issues like campaign, payment, or event registration problems. Follow these steps:
Select "Immediate attention needed! I want to report a critical issue."
Choose the critical issue type you want to report.
Proceed with sharing the details about the issue.
Our team will be notified instantly.
Resuming or Starting a New Conversation:
To continue an existing conversation, click on a previous conversation in the chat bubble and send your message.
To start a new conversation, click on "Send us a message."
It's straightforward. Just send your questions or concerns to help@almabase.com.
Please write to us at help@almabase.com or through the Intercom Chat 💬 if you have any queries or concerns😄.