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FAQs and Troubleshooting
FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions by Almabase partner institutions
28 articles in this collection
Written by
Jishin,
Naveen,
and
Sarita Markande
Set up the Alumni platform on your phone's home screen
How to set up the alumni platform to be easily accessible on your phone just like a mobile app
Written by
Jishin
Updated over a week ago
Analytics FAQs
Written by
Sarita Markande
Updated over a week ago
Content, Homepage and Customizations
Can I reorder the sliding banner pictures on the homepage?
Set a priority for the order in which the banner pictures appear
Written by
Jishin
Updated over a week ago
Could I look at a few samples to see what kind of content I can create with 'Pages'?
Some sample articles and pages to get you started
Written by
Jishin
Updated over a week ago
How can I see what the content I created will look like on the site?
Use 'View on site' to preview your content before publishing
Written by
Jishin
Updated over a week ago
Can I edit my content in HTML?
Use the Code View button to view the HTML version of your content
Written by
Jishin
Updated over a week ago
What is the difference between ‘Magazine’ and ‘Magazine Issues’?
Written by
Jishin
Updated over a week ago
How do I apply to Jobs and Internships?
Applying to jobs or internships through the career center
Written by
Jishin
Updated over a week ago
Users, Profiles and Registration
How do I sign-up on the platform?
Written by
Jishin
Updated over a week ago
What is the process a user goes through on the platform while signing up?
Written by
Naveen
Updated over a week ago
Can I change my email after signing up?
Is it possible to change the login address for a user? How do I change the email address on the profile?
Written by
Jishin
Updated over a week ago
How do I edit the details on a profile?
Updating your own profile information, and editing the details on your alumni profiles.
Written by
Jishin
Updated over a week ago
An alumni is trying to register, but hasn’t received an email confirmation link
Resend the email confirmation link or check junk email if you can't find the confirmation link that comes to your email
Written by
Jishin
Updated over a week ago
How do I make someone an administrator or admin user? What are the different levels of admin permissions?
How to add another admin user/site admin? How to make someone else an admin - and granting this access to specific modules?
Written by
Jishin
Updated over a week ago
What is the difference between All Registered Users and Pending Approval ?
Written by
Jishin
Updated over a week ago
What is listed under Unsubscribed users?
Who are the people listed under Unsubscribed users. Opting out of emails
Written by
Jishin
Updated over a week ago
Can I change someone's affiliation from 'Student' to 'Alumni'?
How to change the affiliation of a user (Student, Alumni, Staff etc.)
Written by
Jishin
Updated over a week ago
On the registration page, can the range be increased for values in year of graduation?
Written by
Naveen
Updated over a week ago
Data
How do I export/download data from the platform?
How to download the details on your database into a spreadsheet file
Written by
Jishin
Updated over a week ago
Can I upload some additional alumni data onto the site?
Adding more alumni data to database, Uploading spreadsheet data
Written by
Jishin
Updated over a week ago
Can I edit the course structure that is currently configured?
How to edit degree, major field options while registering or add additional study options
Written by
Jishin
Updated over a week ago
Social Sync - How does data sync when linking with LinkedIn or Facebook
Written by
Jishin
Updated over a week ago
Emails and Communication
How are automated emails different from bulk emails?
Automated Emails are automatic notifications based on actions that you do, while Bulk Emails are emails that you draft & send to alumni
Written by
Jishin
Updated over a week ago
Misc
How do I access the admin panel?
Accessing the tools on the Admin end of the platform
Written by
Jishin
Updated over a week ago
How do I contact the support team?
Written by
Jishin
Updated over a week ago
How can I get Feedback from my alumni?
Clicking the paper plane icon on the home page lets alumni leave feedback. This is collated under Feedback on the admin panel.
Written by
Jishin
Updated over a week ago
Which Payment account providers do you support?
Credit Card processors and payment gateways that we support, such as - PayPal, Authorize.net, Acceptiva, BluePay, PayU, CCAvenue, EaseBuzz
Written by
Jishin
Updated over a week ago
I'm unable to access the platform even after DNS change. Are there any additional changes to be made?
Written by
Naveen
Updated over a week ago