All Collections
FAQs and Troubleshooting

FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Almabase partner institutions

Jishin avatar Naveen avatar Sarita Markande avatar
30 articles in this collection
Written by Jishin, Naveen, and Sarita Markande

Set up the Alumni platform on your phone's home screen

How to set up the alumni platform to be easily accessible on your phone just like a mobile app
Jishin avatar
Written by Jishin
Updated over a week ago

Analytics FAQs

Sarita Markande avatar
Written by Sarita Markande
Updated over a week ago
Content, Homepage and Customizations

Can I reorder the sliding banner pictures on the homepage?

Set a priority for the order in which the banner pictures appear
Jishin avatar
Written by Jishin
Updated over a week ago

Could I look at a few samples to see what kind of content I can create with 'Pages'?

Some sample articles and pages to get you started
Jishin avatar
Written by Jishin
Updated over a week ago

How can I see what the content I created will look like on the site?

Use 'View on site' to preview your content before publishing
Jishin avatar
Written by Jishin
Updated over a week ago

Can I edit my content in HTML?

Use the Code View button to view the HTML version of your content
Jishin avatar
Written by Jishin
Updated over a week ago

What is the difference between ‘Magazine’ and ‘Magazine Issues’?

Jishin avatar
Written by Jishin
Updated over a week ago

How do I apply to Jobs and Internships?

Applying to jobs or internships through the career center
Jishin avatar
Written by Jishin
Updated over a week ago
Users, Profiles and Registration

How do I sign-up on the platform?

Jishin avatar
Written by Jishin
Updated over a week ago

What is the process a user goes through on the platform while signing up?

Naveen avatar
Written by Naveen
Updated over a week ago

Can I change my email after signing up?

How to change the email address on which you receive emails from the platform
Jishin avatar
Written by Jishin
Updated over a week ago

How do I edit the details on a profile?

Updating your own profile information, and editing the details on your alumni profiles.
Jishin avatar
Written by Jishin
Updated over a week ago

An alumni is trying to register, but hasn’t received an email confirmation link

Resend the email confirmation link or check junk email if you can't find the confirmation link that comes to your email
Jishin avatar
Written by Jishin
Updated over a week ago

How do I make someone an administrator? What are the different levels of admin permissions?

How to make someone else an admin - and granting this access to specific modules
Jishin avatar
Written by Jishin
Updated over a week ago

What is the difference between All Registered Users and Pending Approval ?

Jishin avatar
Written by Jishin
Updated over a week ago

What is listed under Unsubscribed users?

Who are the people listed under Unsubscribed users. Opting out of emails
Jishin avatar
Written by Jishin
Updated over a week ago

Can I change someone's affiliation from 'Student' to 'Alumni'?

How to change the role or affiliation of a user (Student, Alumni, Staff etc.)
Jishin avatar
Written by Jishin
Updated over a week ago

On the registration page, can the range be increased for values in year of graduation?

Naveen avatar
Written by Naveen
Updated over a week ago
Data

How do I export data from the platform

How to download the details on your database into a spreadsheet file
Jishin avatar
Written by Jishin
Updated over a week ago

Can I upload some additional alumni data onto the site?

Adding more alumni data to database, Uploading spreadsheet data
Jishin avatar
Written by Jishin
Updated over a week ago

Can I edit the course structure that is currently configured?

How to edit degree, major field options while registering or add additional study options
Jishin avatar
Written by Jishin
Updated over a week ago

Social Sync - How does data sync when linking with LinkedIn or Facebook

Jishin avatar
Written by Jishin
Updated over a week ago
Events

Can I use more than one payment account for a single event?

Jishin avatar
Written by Jishin
Updated over a week ago

How can I link my payment account account to an event for accepting tickets?

Setting up online payment options for your event registration
Jishin avatar
Written by Jishin
Updated over a week ago
Emails and Communication

How are automated emails different from bulk emails?

Automated Emails are automatic notifications based on actions that you do, while Bulk Emails are emails that you draft & send to alumni
Jishin avatar
Written by Jishin
Updated over a week ago
Misc

How do I access the admin panel?

Accessing the tools on the Admin end of the platform
Jishin avatar
Written by Jishin
Updated over a week ago

How do I contact the support team?

Jishin avatar
Written by Jishin
Updated over a week ago

How can I get Feedback from my alumni?

Clicking the paper plane icon on the home page lets alumni leave feedback. This is collated under Feedback on the admin panel.
Jishin avatar
Written by Jishin
Updated over a week ago

Which Payment account providers do you support?

Credit Card processors and payment gateways that we support, such as - PayPal, Authorize.net, Acceptiva, BluePay, PayU, CCAvenue, EaseBuzz
Jishin avatar
Written by Jishin
Updated over a week ago

I'm unable to access the platform even after DNS change. Are there any additional changes to be made?

Naveen avatar
Written by Naveen
Updated over a week ago