FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Almabase partner institutions

28 articles in this collection
Written by Jishin, Naveen, and Sarita Markande

Set up the Alumni platform on your phone's home screen

How to set up the alumni platform to be easily accessible on your phone just like a mobile app

Written by Jishin
Updated over a week ago

Analytics FAQs

Written by Sarita Markande
Updated over a week ago

Content, Homepage and Customizations

Can I reorder the sliding banner pictures on the homepage?

Set a priority for the order in which the banner pictures appear

Written by Jishin
Updated over a week ago

Could I look at a few samples to see what kind of content I can create with 'Pages'?

Some sample articles and pages to get you started

Written by Jishin
Updated over a week ago

How can I see what the content I created will look like on the site?

Use 'View on site' to preview your content before publishing

Written by Jishin
Updated over a week ago

Can I edit my content in HTML?

Use the Code View button to view the HTML version of your content

Written by Jishin
Updated over a week ago

What is the difference between ‘Magazine’ and ‘Magazine Issues’?

Written by Jishin
Updated over a week ago

How do I apply to Jobs and Internships?

Applying to jobs or internships through the career center

Written by Jishin
Updated over a week ago

Users, Profiles and Registration

How do I sign-up on the platform?

Written by Jishin
Updated over a week ago

What is the process a user goes through on the platform while signing up?

Written by Naveen
Updated over a week ago

Can I change my email after signing up?

Is it possible to change the login address for a user? How do I change the email address on the profile?

Written by Jishin
Updated over a week ago

How do I edit the details on a profile?

Updating your own profile information, and editing the details on your alumni profiles.

Written by Jishin
Updated over a week ago

An alumni is trying to register, but hasn’t received an email confirmation link

Resend the email confirmation link or check junk email if you can't find the confirmation link that comes to your email

Written by Jishin
Updated over a week ago

How do I make someone an administrator or admin user? What are the different levels of admin permissions?

How to add another admin user/site admin? How to make someone else an admin - and granting this access to specific modules?

Written by Jishin
Updated over a week ago

What is the difference between All Registered Users and Pending Approval ?

Written by Jishin
Updated over a week ago

What is listed under Unsubscribed users?

Who are the people listed under Unsubscribed users. Opting out of emails

Written by Jishin
Updated over a week ago

Can I change someone's affiliation from 'Student' to 'Alumni'?

How to change the role or affiliation of a user (Student, Alumni, Staff etc.)

Written by Jishin
Updated over a week ago

On the registration page, can the range be increased for values in year of graduation?

Written by Naveen
Updated over a week ago

Data

How do I export/download data from the platform?

How to download the details on your database into a spreadsheet file

Written by Jishin
Updated over a week ago

Can I upload some additional alumni data onto the site?

Adding more alumni data to database, Uploading spreadsheet data

Written by Jishin
Updated over a week ago

Can I edit the course structure that is currently configured?

How to edit degree, major field options while registering or add additional study options

Written by Jishin
Updated over a week ago

Social Sync - How does data sync when linking with LinkedIn or Facebook

Written by Jishin
Updated over a week ago

Emails and Communication

How are automated emails different from bulk emails?

Automated Emails are automatic notifications based on actions that you do, while Bulk Emails are emails that you draft & send to alumni

Written by Jishin
Updated over a week ago

Misc

How do I access the admin panel?

Accessing the tools on the Admin end of the platform

Written by Jishin
Updated over a week ago

How do I contact the support team?

Written by Jishin
Updated over a week ago

How can I get Feedback from my alumni?

Clicking the paper plane icon on the home page lets alumni leave feedback. This is collated under Feedback on the admin panel.

Written by Jishin
Updated over a week ago

Which Payment account providers do you support?

Credit Card processors and payment gateways that we support, such as - PayPal, Authorize.net, Acceptiva, BluePay, PayU, CCAvenue, EaseBuzz

Written by Jishin
Updated over a week ago

I'm unable to access the platform even after DNS change. Are there any additional changes to be made?

Written by Naveen
Updated over a week ago