Once the DNS settings are done from your end, head over to MXtoolbox.

Verify the CNAME records

Here you will be verifying the first two rows for the CNAME settings shared with you -
Example 👇

Step 1: Enter the URL from the "Host" column to the textbox.

Step 2: Select CNAME from the dropdown, and click on the button.

Step 3: If the settings are done correctly the value in the "Canonical Name" will match with the "Points to" column in the doc as shown in the screenshot below -

If not, you will see a message like this 👇

Verify the TXT record

Here you will be verifying the TXT settings shared with you.

Example 👇

Step 1: Enter the URL in the "Host" column.

Step 2: Select TXT from the dropdown, and click on it.

Step 3: If the settings are done correctly then the value in the "Record" will match with the "Points to" column in the doc as shown in the screenshot below -

If not, you will see an error message similar to the one above in the CNAME settings.

Common causes for error

Now let's take a look at the common causes for the error, and how to resolve them.

1. Domain provider by-default adds the main domain to the records.

In such cases, the error occurs because the main domain got added twice.
You can verify this by adding the domain twice in the MXtool as shown below and it should show "<name>.almabaseapp.com" instead of the error.

  • Resolution: Go back to the DNS settings page and edit the records from

to(remove the main domain ".almabase.xyz") for all three settings.

2. An incorrect value inserted for the TXT record.

This happens when the TXT value doesn't exactly match with the one shared in the doc.
The most common mistake done here is missing the spaces after "k=rsa;" and one after "t=s;" -

  • Resolution: Make sure to copy the value shared in the doc as it is.

3. If you face any other issues then reach out to us at help@almabase.com.

Did this answer your question?