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FAQs on Engagement Report
FAQs on Engagement Report

Find answers to questions about the Engagement Report feature, including how to categorize touchpoints, and understand report listings.

Basudha Sakshyarika avatar
Written by Basudha Sakshyarika
Updated over a week ago

Can I add multiple labels to a touchpoint?

Yes. Simply select multiple categories when selecting a category for a touchpoint.

Can I add an activity that happens outside of Almabase?

Absolutely, you can include custom activities in your engagement report for a more comprehensive overview.

Do I need to label a touchpoint every time something happens?

No, it’s optional. You can decide to categorize touchpoints based on their significance to your program’s objectives.

Can I label the touchpoints for different events independently?

Yes, each touchpoint can be labeled independently to reflect the specific nature of each event.

Do I have to categorize all the touchpoints listed?

No, categorization isn’t mandatory for all listed touchpoints. You can filter based on relevance or time period.

How can I exclude certain activities from the engagement report?

Some activities, like form submissions for events and campaigns, are automatically grouped and not listed as individual touchpoints. Other default touchpoints cannot be excluded.

What if I am unsure about how to categorize touchpoints?

If you’re uncertain, reach out to your account manager or contact Almabase Help for assistance.

Is it possible to add touchpoints for interactions like clicks on various platform sections?

We are working on adding more default touchpoints, including such interactions, to the report in the near future. Let us know if you have any suggestions

Please write to us at or through the Intercom Chat 💬 if you have any queries or concerns😄.

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