Why do I see only some guests as synced?
The guests that are unmapped or among the mapped ones, those that do not have a System Record ID, will not be synced to Raiser's Edge.
To sync accompanying guests/non-constituents, choose "Sync guests even if there is no constituent record" from the dropdown and save changes.
Is there a way for me to reset the entire sync and start over?
Yes, there is an option to reset the sync. Go to Sync and Exports tab > Remove Event, Ticket and Guest Data.
This will remove all the guests you synced to Raiser's Edge.
Note: The event and ticket data will still remain synced, but the guests will be removed along with their ticket purchases and payment details.I want to push only the gift amount to Raiser's Edge. The ticket payments are not relevant to be added to Raiser's Edge.
Choose the option "Only gifts (via gift tickets) are pushed" in the Sync configuration > Ticket configuration.
This will push only the donations to Raiser's Edge, along with other event details.Event Data —
Event Name and Date
Ticket Name and Amount
Participant Data —
RSVP and Registration date
Number of tickets purchased (even the tickets purchased for the accompanying guest)
Check-in status
A lot of the unmapped guests are mostly non-constituents, but I want to sync them over to Raiser's Edge.
To sync accompanying guests/non-constituents, choose "Sync guests even if there is no constituent record" from the dropdown and save changes.
Do I have to sync every time I change something on the event or when someone registers?
Yes, you have to sync for the changes to get reflected on Raiser's Edge, but you do not need to do them immediately. Whenever you sync again, all new updates made to registrations on the event will be pushed to Raiser's Edge.
When will the check-in status be synced?
The checked-in status will be pushed to Raiser's Edge after the event is over, and you have marked all those who attended as "Checked-in" on Almabase. Once all guests are checked- In, you can sync over the event again, and the guests will be marked as "Attended."
The sync configuration I selected was incorrect. I have already synced the guests. What can I do to change it?
There is an option to reset the sync by removing any guest data that has already synced over. Go to Sync and Exports tab > Remove Event, Ticket, and Guest Data.
This will remove all the guests you synced to Raiser's Edge. Once the guests are removed, you can change the configuration and sync the event again.
Note: The event and ticket data will still remain synced, but the guests will be removed along with their ticket purchases and payment details.
One of the guests I synced had an incorrect System Record ID, and now a constituent who is not attending the event is added as a participant. What can I do to change it?
Follow the steps below to correct the error.
Step 1 - Update the record with the correct System Record ID by copying the correct system record ID from Raiser's Edge and adding it to the System Record ID field on the User's profile. (see screenshot 👇)
Step 2 - Look up the guest under the Guest Manager and click on Sync. 👇
This will remove the already synced guest information and resync to the correct constituent.
Is the sub-event sync feature only available for events pro?
Yes, this feature is only available if you have purchased the events pro plan.
Do we sync sub-event information if we choose the option to "Sync main event and sub-events as a single event on RENXT"?
No, we do not sync sub-event information on RENXT with this configuration. With this configuration, all guests will be synced to a single event under the name of the Main Event on RENXT.
How does payment information flow to RENXT with the sub-event sync enabled?
If the ticket payment information is associated with a sub-event, then it would appear in the sub-event that gets created on RENXT. If these are not associated with a sub-event, then these would appear in the main event that gets created on RENXT.
Will the main and sub-event be connected on RENXT?
No, if sub-events are synced as separate events, they would appear as independent events on RENXT.
Do gifts also get synced to the sub-events?
No, all the gift information would be synced to the main event only.
How would the "Remove Ticket and Guest Data" option work with sub-event sync enabled?
Remove Ticket and Guest Data option will delete guest and event from both the main and the sub-events.
Can we change the sync configuration once an event is synced on RENXT?
No, once an event is synced, the configuration to change event/sub-event sync can not be changed.
How would the sync work for tickets associated with more than one sub-event?
Sub-event sync works under the assumption that at any point in time, a ticket will only be associated with one sub-event.
Where can we add Appeal, Campaign, and Package for the event registration payment feeding to RENXT and RE database view?
On the event setup page, go to Sync and Exports and click on Payment Configuration.
Here, you will be able to edit the Appeal, Campaign, and Package. 👇🏽
How does marking an accompanying guest as ignored work on Almabase and when syncing over to Raiser's Edge?
You can use the Ignore this activity and do not map it to a record toggle to ignore the mapping of an accompanying guest.
When site admins select Ignore this activity and do not map it to a record, the gifting/registration will be counted only on Almabase, but it will not be tracked as an activity made by any record on Almabase.
However, the activity will not show up anywhere on Raiser's Edge. It excludes the entry entirely when syncing.