Almabase sends several automated emails for events to keep both guests and admins informed throughout the registration and event journey. These emails help ensure smooth communication, timely updates, and clarity for all stakeholders.
🧑💼 For Guests / Registrants
These are emails sent to the main guest or the registrant.
Platform Email Name | Description Title | Description |
Event: New registration (to guest) | Registration Confirmation | Sent to the primary registrant once the event registration is completed. Includes event and ticket details. |
Event: Update registration is successful (no payment required) (to guest) | Update Registration (No Payment) | Sent when a registration is edited and no payment is required. |
Event: Update registration is pending (payment pending) (to guest) | Update Registration (Payment Pending) | Sent when a registration is updated and additional payment is required. |
Event: Update registration is successful but refund pending (to guest) | Update Registration (Refund Pending) | Sent when a refund is pending. |
Event: Update RSVP Status (one day prior to event) (to guest) | RSVP Update | Sent when a guest’s RSVP status changes. |
Event: Reminder Email ()
| Reminder Emails | Sent based on the guest communication schedule:
|
Event: Send Ticket Receipt | Ticket Receipt | Sent to ticket buyers when a receipt amount exceeds $0. Includes a breakdown of benefits and a PDF for tax purposes. |
🛠️ For Admins
These emails are sent to site or event admins to keep them updated on activity related to events.
Platform Email Name | Description Title | Description |
Event: New registration is successful (no payment required) (to admins) | New Registration (No Payment) | Sent when a guest registers without a payment. |
Event: New registration is successful with payments (to admins) | New Registration (Payment Successful) | Sent when a guest registers and payment is successful. |
Event: New registration is pending payment (payment is failed) (to admins) | New Registration (Payment Failed) | Sent when a guest registers but payment fails. |
Event: Update registration is successful (no payment required) (to admins) | Update Registration (No Payment) | Sent when a registration is edited and no payment is required. |
Event: Update registration is pending (payment pending) (to admins) | Update Registration (Payment Pending) | Sent when a registration is updated and additional payment is required. |
Event: Update registration is successful but refund pending (to admins) | Update Registration (Refund Pending) | Sent when a refund is pending. |
Event: Invite Volunteer Email | Volunteer Check-In Email | Sent to event volunteers. Includes a kiosk link and instructions. |
Event: Invite Specific Event Admin Users to Platform | Invite Event Admins to Platform | Sent to individuals added as specific event admins with an invite link to access the platform. |
❓FAQs
Q: Where can I find the automated emails sent for events?
A: You can find these automated emails for events at the following places:
Global templates for these emails can be found under "Settings" > "System Emails setup"
Event-specific templates can be found under the "Guest Communication" tab of the event.
Only the below templates are event-specific
Registraion
Reminders
Tax Reciept
Volunteer invite
Q: Can I customize these emails?
A: Yes, all event emails can be customized to include your own messaging, but new merge tags cannot be added. It's important not to modify or delete existing merge tags, as these placeholders automatically pull in guest-specific details. Changing or removing them may cause the email to fail and prevent it from being sent successfully.
Q: Can I disable any of these emails?
A: Only reminder emails and tax receipt emails can be turned off from the event settings. All other emails are system-triggered and will be sent automatically based on guest or admin actions.
Q: Can I configure who receives admin notifications?
A: Yes. You can control who receives admin notifications at the event level. Go to Event Settings > Guest and Registrations and enter the email addresses of the people who should be notified. If no emails are specified there, notifications will automatically be sent to all site admins and event managers by default.
