Setting up tickets for an event is one additional step after you create a simple event. Follow the first two steps given here, and then follow the steps given below.
Step 1: Set up payment account
Under the Payments section select the payment account that you want to use to accept payments for the event. You can also set the currency, and refund policy.
NOTE: For the refund policy there are two options - "No refunds" or "Process refunds manually". If you choose to refund manually - if someone cancels, or edits a registration, and there is a refund required - you'll both get a notification email that lets you know a refund is applicable and will be manually processed and can take time. Once you process the refund you can update the registration from Guest Manager.
Step 2: Add Tickets
- Now, under the Tickets section click on Add a Ticket. You'll see a sidebar appear:
- You'll see the following options:
Basic Settings: Enter the Ticket Name, Description and Price
Ticket Type: Select one of following ticket types:
1. Mandatory Ticket:
- This is essentially a Base Fare. It is automatically added to your cart based on the number of guests that are attending
NOTE: The user doesn’t select this and cannot remove this, it just automatically updates cart value based on number of guests that are coming along. So if the base fare is 10$ and there are 3 guests attending, the cart value will be 30$ even if you select no additional tickets. You'll see the applicable Mandatory Tickets when clicking on View Cart. This is best used for base/cover charges, or even to compensate for taxes and payment processor fees that apply to each guest.
NOTE: You cannot have mandatory tickets for a sub event
2. Seated Tickets
- These are your reservations. You can decide how many people each ticket can seat. You can set this number under Ticket Settings for this ticket.
For e.g. - For a 'Single dinner ticket' - 1 ticket might seat one person, while a 'Table Dinner ticket' might seat, say 4 people with one ticket and be priced accordingly
- When you purchase a ticket, you can purchase only after you indicate the guests who you'll be buying the ticket for.
So if you purchase a ticket that seats 4 - you'll need to mention all 4 guests. You can pick and choose the guests from the guest list that you fill at the beginning when registering for an event. If you missed adding someone then, you can add then when you're buying the ticket too.
- Since each ticket seats a set number of people, you can only purchase tickets if add the respective number of guests. So if a ticket seats 2 - you can either buy 1 ticket for two guests or 2 tickets for four guests and so on:
- If you select more or less, you'll be asked to add the appropriate number of guests.
- This way the guest count and ticket count are always on point. You know who is attending what event, and also make sure that the tickets sold equals the number of people that are coming.
3. Open Tickets
- These are tickets where a user can select any number of tickets. This is basically what we had earlier on the old events module.
- There is no restriction on the number of open tickets that can be purchased i.e. unlike mandatory or seated tickets, it is independent of the number of guests on the registration. But, like with other tickets - you can set up a limit on the number of tickets that an individual is allowed to buy.
- You could use this to sell things like merchandise (t-shirts, raffle coupons). Or even set up sponsoring/donation option.
NOTE: We'll be integrating the giving module with events soon. That will make donations with events a lot more seamless. Stay tuned :)
Fill in the following details under this section:
- (For seated tickets only) : How many to people does this ticket admit/seat?
- Maximum number of tickets available [optional].
(use this if there are a limited number of tickets available)
- Start and End date of sale of the ticket [optional]
(use this for special prices tickets, or a sale that runs for a specific time.)
- Ticket Image [optional]
(You could use it for anything - but it's especially useful for merchandise)
(turn this off if you want to save the ticket as draft or disable it)
Make sure you hit Save Changes once you are finished.
Step 3: Add discounts
Click on Add a discount.
You can set the discounts based on cart value, type of ticket, affiliation(role - alumni, parents, staff etc.), or membership type (if you have paid memberships set up on the platform).
For instance, in the example below we have set up a discount code 'Luncheon' with:
- A discount of 10% on the total cart value, with maximum discount being 20$
- AND: to avail the discount the cart value should at least be 50$.
- AND: Only users with the affiliation 'Alumni' can avail the discount.
- Turn the toggle Publish off if you want to keep the discount as a draft or disable it.
- Turn the toggle Public Discount off if you want to keep the discount code private.
NOTE: Public discounts are listed while checking out - you can access this discount that you can avail from your cart. So you don’t need to go back or remember a code or so. It’ll be listed and you can pick the best discount that applies to you.
Discounts that you cannot avail are greyed out. So for example, if there is a 50% discount for GOLD members - non-gold members can see the offer but cannot avail it unless they are a GOLD member
Step 4: Save the Event
Finally, hit Save Changes.
Nice Work! You have successfully created a paid event. :)
Here's what the check-out flow will look like for a user that registers -
Other Articles on Events: