If there is more than one email address associated with a record then which email address will receive the communications I send?

The email address which is marked as Primary will receive the communication.

How can I set an email address as primary?

While adding an email address to a record you will see the option to mark it Primary.

Which email address should be marked as primary?

Our suggestion would be to mark that email as Primary where the last email sent to the user was successfully delivered and the user engaged with it (opened or clicked on it).
In short, you can mark the latest contactable email address as Primary.

I want to add a few more options other than Home and Work for the email address type. How can I do that?

This needs to be configured from the backend. Share the list of types you would want, and we will set it up for you.

Will the users also be able to update email addresses on their profiles?

Yes, the users can update/delete email addresses on their profiles.

How can I use the non-primary emails for sending communication?

The only way to use a non-primary email address to send communication is by marking it primary.
As of now, only the primary address will receive the communication sent from the platform, and only one email address in a profile can be marked as one.

When merging duplicates, will I be able to add email addresses from the duplicate records to the master one?

Yes, you can select email addresses from master and duplicate record both.

When I unsubscribe a record from receiving any communication from the platform, does it only update the email status for the primary address or for all the email addresses associate with the record?

The action "Unsubscribe from all communication" is linked to the record and not just one email address on the record.

So the record will be marked as Unsubscribed.
In case you wish to not send any communication to a particular address for a user, then just mark some other address as Primary.

Can I upload more than one email address for a record through the email list upload?

No. The email list upload will allow uploading only one email address.

Can I update the email type and primary address for a record through email list upload?

No. The email list upload only allows three columns — First Name, Last Name, and Email address. You have to reach out to us in case you want to bulk update the other details for the records.

How can I bulk update the email type and primary address for the records on my platform?

As of now, it needs to be done by our Operations team from the backend. Reach out to us in case you want to upload multiple addresses or update email type and primary address for the records on almabase.

A user has requested to not receive any emails from us to a particular address of his. How should I make sure of that?

There are multiple ways to it —

  1. You can ask the user to click on the "Unsubscribe" link at the bottom of the email they received from the platform.

  2. Let's say the user has requested to not receive emails to just one particular address then ask the user for the new address and mark it as Primary.

  3. The user doesn't want to be contacted at all through any address, then update the Communication Preference on their profile -

Uncheck the box

Alternatively, you can also do it from the data studio.

Reach out to us at help@almabase.com in case of any queries.

Did this answer your question?