Why am I unable to update the event start date? I am trying to select a date, but it is not selectable(greyed out)

  • This is probably because you are trying to select a date that is after the end date set for the event.
    Try to change the End Date first and then update the Start Date.

How do I add a file/image to the event description?

  • Just drag and drop the file into the description box.

Why am I unable to add a gift ticket to my event?

  • It's probably because you haven't added a payment account to the event.
    Add an account, and you should be able to add the gift ticket.

I am unable to save a ticket.

  • No two tickets can be of the same name. It's probably because of this you are unable to save the ticket.

I want to send email notifications on an event registration or any changes in registrations to only a few admins and not all of them. How do I do that?

  • In the field "Send Notifications to" under Guests & Registrations, enter the email addresses you want to send notifications to on registrations or any changes in registrations for the event.

  • If no email addresses are entered, the notification goes to all the site admins and event admins.

Can I associate the same ticket to more than one sub-event?

  • If you want to associate tickets with the sub-events, it is advisable to have a separate ticket for each of them.
    While you can choose the same ticket, but the user won't be able to purchase a different number of tickets for those sub-events.

  • For example, you add the same ticket for the sub-events Dinner and Lunch.
    If a user wants two tickets for lunch and 3 for dinner, that won't be possible.
    Also, if they want tickets only for lunch, even that won't be allowed.

Why do I see multiple payment options like record offline payment, pay later, etc.? I want only the online payment option.

  • These options are visible only to the admins when they are adding a guest to the event.

Can I change the registration dropdown options? I don't understand why do we have these three options and not just one to register.

  • These options can't be changed.

  • They are standard practice on most of the event platforms, including Facebook.

  • With the "Might attend" option, we can also capture the response from the folks who might be hesitant to commit but were interested in the event.

  • Having the options "Might attend" and "Won't be attending" will also help us capture the details like these people's name and phone number.
    Using this, you can potentially reach out to them and get more information.

Guest cannot purchase the ticket online. They can pay for the ticket by cash or mail only; what can I do? OR I want to pay on behalf of the guest; how can I, as an admin, complete the payment for the guest?

  • In the Guest manager tab, click on the plus icon, you will be redirected to the usual event registration process. Fill in the registration details on behalf of the guest.

  • Since you are an admin registering for the event, you will see the following options on the payment pop-up.

  • Choose the appropriate option, as per how you wish to collect payment from the guest.

A guest hasn't registered or made a payment for an event, yet it shows as "Might Attend" How is that possible?

The "Might Attend" and "Won't be attending" options are used to simply indicate a guest's interests in an event; selecting these options does not mean the user has registered for the event.

The registration is only confirmed once the user makes a payment (if paid event) for the event, and such users are listed under the "Will be attending" section on the Guest Manager tab.

How do I delete a guest from the event?

  • Deleting a guest from the event is not possible; you can only cancel their registration so that they do not appear on the guest list.

Why am I unable to update ticket details?

  • Once the ticket is purchased, its price and type cannot be changed.
    All the other ticket details, like is name, tickets per user, the total number of tickets, etc., can be updated.

  • If you want to edit the price and type, you need to cancel the registration of the guests who purchased that ticket.

Is it possible to host an event using Zoom Meetings?

Yes, you can host an event with Zoom Meeting URL. Here's how you can do that with 2 simple steps

  • Change the event venue to "URL."

  • Add your zoom meeting URL to the field.

Can the discount codes be edited even after some of the guests for registration have used them?

  • Unlike ticket details, the discount codes can be edited anytime, even after registrants have used them.

How do I delete an event?

  • Only the event without any registrations can be deleted, even if the event is a free one, with or without associated with tickets.
    Once a user has registered for the event, it(event) cannot be deleted.

  • To hide the event from the user, unpublish it.

  • The option to delete an event is in the Event Settings under Other Settings.

Can I restrict the event to be visible only to the verified users or based on a certain affiliation or membership type?

  • We only have restrictions on event registrations based on
    - Logged in or non-logged-in users and
    - Groups
    Also, in the latter one, we show the event only to the group members.

One of my events is not visible to some of the users. What could be the reason for this?

  • This is probably because those who have selected a group in the field Show this event only within certain affinity groups under Event Settings.

The event will be visible only to the admins and the members of the group.

I have set up the event so that only registered users can sign up for the event, but the users who are not yet approved can still register.
How do I restrict that?

  • With your setup, any user registered on the platform can sign up for the event.
    There is no way to restrict it to only approved users.

  • We've observed that if we keep the users waiting until their profile gets verified, it will affect the chance of them signing up for the event.

    However, we understand that admins need to have control over the process. For this, we've provided flexibility for admins where they can cancel any event registration if they like.

We are canceling the upcoming event, and I need to update this on the website. The system isn't allowing me to delete the event as there are a couple of registrations. What can I do now?

Once the registrations are in, you won't be allowed to delete the event. We would recommend you update the event title to say that it is "canceled"  and toggled off "Accept registrations."

When the event goes live, can I stop the sale of tickets or add a new ticket?

Yes, admins can stop sales of existing tickets or add new tickets once the event goes live.

  • Select the ticket you wish to stop the sale for. Under the Ticket Settings sections, you will find an option to unpublish the ticket.

  • Follow the usual procedure to add a ticket.

What's the best way to "check-in" registrants for in-person events? 

We've seen our partner schools assigning a volunteer or event admin to keep the "guest manager" tab open and click on the "Check-In" button as the guests enter the venue. We would recommend the same. 

One alum has entered the wrong email address when registering for an event and isn't receiving a confirmation email for the event. What can I do?

Since we can't change/edit an event registration email, we suggest canceling the registration and then adding the guest manually for the event.

Is there are a way to hide the discussion section on an event?

To disable the discussion section on events, toggle off the option "Show discussion on the event's page" under other settings.

Can I customize/edit the confirmation email that goes out after the user registers for an event?

Yes, you can customize the event confirmation email. However, access to it is restricted from the site admins. It has merge tags linked to the event-related information like add to calendar, registration kit, etc. 

If any changes are made to it, then any future updates to these merge tags will not show up on your email. Let us know if you want access to this email, and we will add that to the automated email list. 

Is there a way I can replicate/duplicate a past event without having to set it up from scratch?

Yes, you can replicate any past events without having to enter all the information from scratch. To copy the event:

  • Go to the events settings page and navigate to the "Other Settings" sections

  • Here, you'll find a button to "Copy Event" click on it and enter a name, and hit to Copy Event.

Doing this will replicate the event.

Do users need to be logged in to the platform to participate in an event discussion?

Yes, the person need to be logged into the platform with a registered email ID to participate in the discussions happening on an event landing page.

NOTE: Even if the toggle "allow guests to register without logging in or signing up" is toggled on, only the registered users will be allowed to post on the discussions section. (This is restricted for unregistered users to prevent spam messages on the discussion board)

Can I disable the register button on the event landing page so that users cannot register for the event even though the event is listed on the home page?

Yes, you can disable the registration button for an event even though the event is listed on the homepage. You can do this by keeping the "Publish event" toggle on and the "Accept Registration" toggle off.

Once the "Accept registration" toggle is switched off, users will not be able to register for the event. Users visiting the event landing page will see "Registrations Closed" as shown in the screenshot below. 👇

Will email addresses that aren't present on the database receive notification for event registrations?

Yes, any valid email address entered into the "Send notifications to" field on the event settings page will receive notifications on new event registrations and changes to existing ones. This email address doesn't need to have your school's email domain name.

I want to remove a ticket from an event, but I'm unable to do it. I received an error code when I tried to delete it. Can I do something to remove this ticket?

You cannot delete a ticket if there are registrations associated with the ticket. This is why you were shown an error code when you tried to delete the ticket.

Instead of deleting the ticket, you can Unpublish the ticket, and it will not be visible to users trying to purchase a ticket for your event in the future. You can unpublish a ticket by switching off the Publish toggle under Ticket settings.

Please write to us at help@almabase.com or through the chat bubble 💬 if you have any questions. 😄

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